Terms of Service

"Service" refers to the MusicOne software platform, including its music scheduling tools, database services, metadata management, cloud hosting, API, web dashboard, desktop applications, and any related services provided by MusicOne.

"Content" refers to any music files, metadata, schedules, broadcast logs, configurations, and other data uploaded or created by the Customer through the Service.

MusicOne grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service solely for your internal business purposes related to radio broadcasting, music scheduling, content management, and media operations.

This licence does not extend to any right to sublicense, resell, redistribute, or make the Service available to third parties. You may not use the Service on behalf of another entity unless expressly authorised in writing by MusicOne.

MusicOne provides hosted access to the Service via cloud infrastructure on a software-as-a-service (SaaS) basis. We may update, enhance, modify, or discontinue features at any time. We will use commercially reasonable efforts to notify you of material changes in advance.

While we strive for high availability, the Service is provided on an "as available" basis. We do not guarantee uninterrupted or error-free operation. Planned maintenance windows will be communicated where practicable.

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.

You must notify us immediately if you become aware of any unauthorised use of your account. MusicOne is not liable for losses arising from unauthorised access where reasonable security measures were in place.

When using MusicOne for radio scheduling and music management, you are solely responsible for:

• Obtaining and maintaining all necessary music licences, performing rights clearances, and mechanical rights for any content used through the Service
• Accurate royalty reporting to relevant collection societies (e.g., PRS, PPL, ASCAP, BMI, SOCAN)
• Ensuring the accuracy of metadata associated with uploaded content
• Compliance with all applicable broadcasting regulations, including those set by Ofcom, the FCC, or equivalent local authorities
• Ensuring that any content uploaded does not infringe third-party intellectual property rights

MusicOne does not verify, audit, or assume responsibility for the licensing status of any content within the Service.

You retain full ownership of all Content you upload, create, or generate through the Service. MusicOne does not claim any ownership interest in your Content.

By using the Service, you grant MusicOne a worldwide, royalty-free, non-exclusive licence to host, process, store, transmit, cache, and display your Content solely as necessary to provide, maintain, and improve the Service. This licence terminates when your Content is deleted from the platform.

MusicOne processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and the Data Protection Act 2018.

• Where MusicOne processes personal data on your behalf, MusicOne acts as Data Processor and you act as Data Controller
• MusicOne implements appropriate technical and organisational security measures, including encryption, access controls, and incident response procedures
• A separate Data Processing Agreement (DPA) is available upon request for customers who require one

For full details on how we collect and handle personal data, please refer to our Privacy Policy.

Access to the Service requires a paid subscription. You agree to pay all applicable fees as set out at the time of purchase or renewal. All fees are quoted exclusive of applicable taxes unless stated otherwise.

• Subscriptions renew automatically at the end of each billing cycle unless canceled before the renewal date
• Non-payment may result in suspension or termination of access to the Service
• Fees are non-refundable except where required by applicable law, as set out under Refunds for mistaken purchases below, or as expressly stated in a separate agreement
• MusicOne reserves the right to change pricing with at least 30 days' prior notice before your next billing cycle

Payment processing is handled by Stripe. By subscribing, you also agree to Stripe's Terms of Service.

Station type

Each station on your account is declared as either a broadcast station or an internet-only station when it is added. A broadcast station is one that is also transmitted over the air or through a managed network, such as FM, AM, DAB/DAB+, HD Radio, satellite or cable. A station that is only streamed over the internet is internet-only.

You are responsible for declaring each station correctly, and for telling us if that changes so we can update its declaration. If a station is declared as internet-only when it is a broadcast station, MusicOne may charge the difference between the two prices from the day the declaration was made.

Station prices and order

Each station is priced by its type and by its place among your account's stations, counted in the order the stations were created, oldest first. When a station is removed, the stations created after it each move up one place.

Changes during a billing cycle

• Removing a station lowers your next bill, and nothing is refunded for the current billing cycle
• A change to a station's type applies from your next renewal
• A station added during a billing cycle is charged for the days left in that cycle. An amount under 1.00 in your account's currency is not charged, and the station is billed in full from your next renewal

Refunds for mistaken purchases

If you buy something by mistake, such as a station you did not mean to add, we will refund it on request, less the payment processing fees, which are around 10% of the amount.

Accounts with no stations

An account with no stations is not charged.

Discounts

Any discount agreed with MusicOne is shown as its own line on your invoices. Where a discount has an end date, we will email you 30 days before it ends.

Account credit

MusicOne may add credit to your account, for example in place of a refund or as a goodwill gesture. Each time we do, you receive a credit note, which is also kept in your billing documents. Your account credit is shown on your billing page.

• Account credit is used on your next bills before your card is charged. When it covers a whole bill, your card is not charged; when it covers part of a bill, your card is charged the rest. If what is left for your card would be under 1.00 in your account's currency, slightly less credit is used so that your card is charged 1.00, and the rest of the credit stays on your account
• Account credit can pay a bill in full even when there is no card on your account; a bill it covers only in part needs a card for the rest
• Account credit is held in your subscription's currency and does not expire. It is never paid out as cash and cannot be moved to another account
• Account credit is lost when your account is deleted

All software, source code, algorithms, user interfaces, databases, documentation, trademarks, logos, and branding associated with MusicOne are and remain the exclusive property of MusicOne Global Ltd. Nothing in these Terms grants you any right, title, or interest in our intellectual property beyond the limited licence in Section 2.

You shall not:

• Reverse engineer, decompile, or disassemble any part of the Service
• Copy, modify, or create derivative works based on the Service
• Distribute, resell, lease, or sublicense access to the Service
• Remove or alter any proprietary notices, labels, or markings

You agree not to use the Service to:

• Upload or distribute content that is unlawful, infringing, defamatory, or harmful
• Attempt to gain unauthorised access to the Service or its infrastructure
• Interfere with or disrupt the integrity or performance of the Service
• Use the Service for any purpose other than its intended radio and media management functions
• Circumvent usage limits, access controls, or security measures

MusicOne reserves the right to suspend or terminate accounts that violate this section without prior notice.

MusicOne may provide technical support, bug fixes, and feature updates at its discretion. Support is available via email and through the platform.

No guaranteed uptime, response time, or service level applies unless specified in a separate Service Level Agreement (SLA). Enterprise customers may negotiate custom SLA terms.

To the fullest extent permitted by applicable law, MusicOne shall not be liable for any:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, or anticipated savings
• Loss of broadcast revenue or airtime
• Loss of data or Content
• Business interruption or loss of goodwill

MusicOne's total aggregate liability under these Terms shall not exceed the total fees paid by the Customer in the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded or limited under applicable law.

You agree to indemnify, defend, and hold harmless MusicOne Global Ltd., its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

• Your breach of these Terms
• Copyright or intellectual property infringement related to your Content
• Violation of broadcasting regulations or licensing requirements
• Misuse of the Service or unauthorised content uploads
• Any third-party claim arising from your use of the Service

By the Customer

You may cancel your subscription at any time through the platform. Cancellation takes effect at the end of the current billing cycle. You will retain access to the Service until then. After your subscription has ended, we keep your account for 12 months, and the account owner may delete it, as set out under Effect of termination below.

By MusicOne

MusicOne may suspend or terminate your access immediately and without prior notice if you breach these Terms, pose a security risk, or if required by law. We may also terminate with 30 days' notice for any reason.

Effect of termination

Upon termination, your right to access the Service ceases immediately. When your subscription ends, we keep your account, including your Content, for 12 months so that you can pick up where you left off. Station backups are removed when the subscription ends. After 12 months, we will email the account owner and delete the account 30 days later, unless the owner chooses to keep it, which starts the 12 months again.

Once your subscription has ended, the account owner may also delete the account at any time through the platform, or ask us to do so. The account is deleted no sooner than 7 days later, and the owner may cancel the deletion until then.

You may request an export of your Content at any time before your account is deleted. Deletion is permanent: your users, stations, Content and other account data are removed, and cannot be recovered once our database backups of them have expired, up to 7 days later. Any account credit is lost. We keep invoices and billing records for as long as the law requires, as described in our Privacy Policy.

MusicOne reserves the right to modify these Terms at any time. We will notify you of material changes via email or through a notice on the platform at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

If you do not agree with the revised Terms, you may terminate your account before they take effect.

• Entire agreement - these Terms, together with the Privacy Policy and any applicable DPA or SLA, constitute the entire agreement between you and MusicOne.
• Severability - if any provision is found to be unenforceable, the remaining provisions continue in full force and effect.
• Waiver - failure to enforce any provision does not constitute a waiver of that provision.
• Assignment - you may not assign your rights under these Terms without our written consent. MusicOne may assign its rights in connection with a merger, acquisition, or sale of assets.
• Force majeure - MusicOne shall not be liable for failure to perform due to circumstances beyond its reasonable control, including natural disasters, war, pandemics, or infrastructure outages.

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

For questions about these Terms, contact us at: